NuGrade Support

Need help with NuGrade? Email support@nugrade.app.

We aim to respond within 2 business days. For privacy or account deletion requests, include the email address on your NuGrade account and do not attach sensitive documents unless support asks for them.

Common Requests

Account access

If you cannot sign in, use the password reset flow in the app. If you use Sign in with Apple and no longer have access to the relay email, contact support from an email address you can access and include any report IDs tied to the account.

Credits and purchases

One credit creates one grading report. If a grading job fails, the credit is automatically refunded.

For iOS purchases, refunds are handled through Apple. For Android purchases, refunds are handled through Google Play. For web purchases, contact support and include the charge date and the email address on the account.

Grading delays

Most grading jobs finish in a few minutes, but complex captures can take longer. You can leave the app and return to My Reports to check the status.

Report questions

NuGrade reports are advisory, best-effort grade opinions based on the captures and disclosures submitted by the user. If a report looks wrong because the capture was incomplete or the book changed condition, create a new report with fresh captures.

Account deletion

You can delete your account in the app: tap Account in the bottom bar to open Settings, then under Security tap Delete account. The app asks you to re-enter your password. If you signed in with Google or Apple and have no password, the app asks you to confirm with Google or Apple. If you cannot confirm with Google or Apple, use a password-reset email to set a password. Then enter that password. If you cannot access the app, email support from the address on your account and we will help process the request.